Outage in 360dialog
Meta incident - Per Message Pricing enabled before 1.07.2025
Resolved Minor
June 27, 2025 - Started 4 months ago
- Lasted about 1 hour
Incident Report
Meta have reported that Per Message Pricing was enabled ahead of the official date – 1.07.2025. That change affects both Cloud API and On-Premises Solution. Meta engineers are in the process of rolling back this change. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
Components affected
360dialog Meta / Facebook WhatsApp Business API (Message Delivery)Need to monitor 360dialog outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 months ago - at 06/27/2025 09:05AM
Meta have reported that Per Message Pricing was enabled ahead of the official date – 1.07.2025. That change affects both Cloud API and On-Premises Solution. Meta engineers are in the process of rolling back this change. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
Latest 360dialog outages
Support Widget Unavailable - 8 days ago
Some disruptions to fetching of message templates - about 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
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