Outage in 360dialog

Meta incident - New WhatsApp Business Account creation in Embedded signup

Resolved Minor
June 25, 2025 - Started 5 days ago - Lasted 1 day

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Outage Details

There is an issue with the Meta Embedded signup that is causing disruptions to the creation of a New WhatsApp Business Account in Embedded signup. We have reported this to Meta and are waiting for Meta Engineers to investigate and fix.We will keep you updated as more information becomes available.
Components affected
360dialog Embedded Signup
Latest Updates ( sorted recent to last )
INVESTIGATING 5 days ago - at 06/25/2025 02:39PM

There is an issue with the Meta Embedded signup that is causing disruptions to the creation of a New WhatsApp Business Account in Embedded signup. We have reported this to Meta and are waiting for Meta Engineers to investigate and fix.We will keep you updated as more information becomes available.

INVESTIGATING 5 days ago - at 06/25/2025 04:12PM

We are currently awaiting an update from Meta engineers as they continue investigating the issue. We’ll keep you informed as soon as more information becomes available.

INVESTIGATING 5 days ago - at 06/25/2025 08:20PM

We are currently awaiting an update from Meta engineers as they continue investigating the issue. We’ll keep you informed as soon as more information becomes available.

IDENTIFIED 4 days ago - at 06/26/2025 12:10AM

We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team. At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

IDENTIFIED 4 days ago - at 06/26/2025 04:10AM

We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

INVESTIGATING 4 days ago - at 06/26/2025 08:13AM

Meta engineers are continuing to investigate the issue.We’ll keep you informed as soon as more information becomes available.

INVESTIGATING 4 days ago - at 06/26/2025 12:07PM

We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.At this time, there’s no new information available.We’ll keep you informed as soon as any relevant information becomes available.

IDENTIFIED 4 days ago - at 06/26/2025 01:01PM

We have received an update from Meta that they are preparing a fix for the issue, and it should be available in a few hours.We will keep you informed once the fix is released.

IDENTIFIED 4 days ago - at 06/26/2025 05:26PM

We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

IDENTIFIED 4 days ago - at 06/26/2025 09:32PM

We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

MONITORING 3 days ago - at 06/26/2025 11:05PM

Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

MONITORING 3 days ago - at 06/27/2025 03:04AM

Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

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