Outage in 360dialog

Some disruptions to Embedded Signup

Resolved Minor
October 26, 2024 - Started about 1 year ago - Lasted 2 days

Incident Report

We are aware of an issue affecting number registration through Embedded Signup. Users may encounter a white screen after completing OTP verification. This issue has been escalated to Meta Direct Support. While we do not have an estimated time for resolution at this time, we will provide updates as soon as possible.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 10/26/2024 05:43PM

We are aware of an issue affecting number registration through Embedded Signup. Users may encounter a white screen after completing OTP verification. This issue has been escalated to Meta Direct Support. While we do not have an estimated time for resolution at this time, we will provide updates as soon as possible.

INVESTIGATING about 1 year ago - at 10/27/2024 07:15AM

Meta's Support team is aware of the issue and is investigating it. At this time, new numbers cannot be registered via the Embedded Signup flow. We will provide another update as soon as possible.

INVESTIGATING about 1 year ago - at 10/28/2024 02:49AM

Our team is still working with Meta Support Team to resolve the Embedded Signup issue, which currently prevents new number registrations. Meta is actively investigating, and we’ll provide updates as soon as we have more details. Thank you for your patience.

INVESTIGATING 12 months ago - at 10/28/2024 11:00AM

Our team is still working with Meta Support Team to resolve the Embedded Signup issue, which currently prevents new number registrations. We’ll provide updates as soon as we have more details.

IDENTIFIED 12 months ago - at 10/28/2024 11:56AM

Meta identified the issue and updated their status page as well: u003chttps://metastatus.com/whatsapp-business-apiu003eThey are working on resolving this issue. We’ll provide updates as soon as we have more details.

MONITORING 12 months ago - at 10/28/2024 01:33PM

Meta resolved the issue and expects the Embedded Signup to be fully restored within a couple of hours. We are monitoring this and we’ll provide updates as soon as we have more details.

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