Outage in 360dialog

Meta incident - Interactive Messages on Cloud API

Resolved Minor
November 08, 2024 - Started about 1 month ago - Lasted 19 days

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Outage Details

Meta is currently experiencing some disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API. This issue started at September 1st, 2024. Meta engineering teams are investigating the issue. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/08/2024 07:58AM

Meta is currently experiencing some disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API. This issue started at September 1st, 2024. Meta engineering teams are investigating the issue. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

IDENTIFIED about 1 month ago - at 11/11/2024 03:38AM

Meta is currently experiencing a disruption affecting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available.Thanks for your Patience!

IDENTIFIED about 1 month ago - at 11/11/2024 12:58PM

Meta is still experiencing a disruption impacting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available.

IDENTIFIED about 1 month ago - at 11/13/2024 08:10AM

Meta's Engineering team are still working on a fix for the disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API.Another update will be provided as more information becomes available.

IDENTIFIED about 1 month ago - at 11/14/2024 02:43AM

Meta's Engineering team are still working on a fix for the disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API.Another update will be provided as more information becomes available.

Latest 360dialog outages

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Some disruptions to Embedded Signup - about 2 months ago
Some disruptions to hosting type change - 2 months ago
Some templates could not be submitted - 2 months ago

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