Some templates could not be submitted

We are aware of an issue that is impacting our template creation process. 360dialog API returns the following response in this case: developer_message:Template could not be submitted. Error. ,http_code:400,success:false We observed that these errors usually appear for templates that use non Latin characters – like templates with Cyrillic or Arabic letters. One of the potential ways to solve this is to shorten the text in the template or remove one or two cards from carousel template. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.

The development team has identified the issue and they´re working on a fix.

The engineering team is still working on the issue and making progress toward a fix. We'll provide further updates as soon as possible.

We are continuing to work on this problem. We expect to release the fix on 10.10.2024 during the day.

We are continuing to work on this problem. We expect to release the fix on 10.10.2024 during the day.

We´re still working on the fix.

We’re still working on the fix. Our engineering team is continuing to make progress on resolving the issue. We will provide further updates as soon as we have more information. Thank you for your patience.

The engineering team is still working on the issue. We'll provide further updates as soon as possible.