Outage in 360dialog

Meta incident - Template message delivery

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted 4 days

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Outage Details

Meta Engineers are working on a known issue affecting some template messages delivery. While sending these template messages, it returns the error Generic user error . We are monitoring the situation closely and waiting on Meta.
Latest Updates ( sorted recent to last )
INVESTIGATING 23 days ago - at 11/29/2024 02:50AM

Meta Engineers are working on a known issue affecting some template messages delivery. While sending these template messages, it returns the error Generic user error . We are monitoring the situation closely and waiting on Meta.

INVESTIGATING 16 days ago - at 12/05/2024 03:21PM

We are continuing to monitor the situation closely and waiting on Meta. Meta do not currently have an ETA for restoration of all functionality.

INVESTIGATING 16 days ago - at 12/06/2024 02:22AM

We are closely monitoring the situation and awaiting further updates from Meta. At this time, Meta has not provided an estimated timeframe for restoring all functionality.

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