Outage in 360dialog

Meta incident - Increased Error Rate for Error 131000: Something Went Wrong

Resolved Minor
January 22, 2025 - Started 14 days ago - Lasted 1 day

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Outage Details

We are observing another increase in the error rate for the issue 13100: Something Went Wrong, which occurs when attempting to send messages.This issue can affect all accounts. Meta has acknowledged the problem and confirmed it as a temporary issue on their side. They suggest retrying to send messages that fail with this error after a short while.We will continue to monitor the situation and provide updates as they become available.Thank you for your understanding and patience.
Latest Updates ( sorted recent to last )
INVESTIGATING 14 days ago - at 01/22/2025 08:30AM

We are observing another increase in the error rate for the issue 13100: Something Went Wrong, which occurs when attempting to send messages.This issue can affect all accounts. Meta has acknowledged the problem and confirmed it as a temporary issue on their side. They suggest retrying to send messages that fail with this error after a short while.We will continue to monitor the situation and provide updates as they become available.Thank you for your understanding and patience.

MONITORING 14 days ago - at 01/22/2025 02:48PM

We are no longer observing the error 131000: Something Went Wrong in our system logs. While Meta has not yet confirmed the resolution of this issue, it appears to have been addressed on their end.We will continue to monitor the situation and provide further updates.Thank you for your patience and understanding.

MONITORING 14 days ago - at 01/22/2025 07:48PM

We can see that the issue is intermittently but we´re still waiting for a resolution from Meta.

MONITORING 14 days ago - at 01/22/2025 09:06PM

We´re still waiting for an update from Meta.

MONITORING 13 days ago - at 01/23/2025 07:18AM

Message delivery works normally. Currently the error rate for 131000 is very low. We will continue to monitor the situation and provide further updates. We're still waiting for an update from Meta.

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