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Outage Details
Components affected
7digital Stream Logging 7digital Subscriptions 7digital Streaming 7digital Catalogue Search 7digital Catalogue Feeds 7digital Fingerprinting 7digital Playlist API 7digital Downloading 7digital Catalogue APILatest Updates ( sorted recent to last )
This incident has been resolved.
Dear clients,
The platform degradation/outage experienced today is now closed. The platform is stable and the error rate has dropped.
Our Tech team will continue to investigate.
If you continue to experience issues with the 7digital platform create a Service Desk ticket with the Client Success Team.
With best regards,
7digital Client Success Team
Dear Clients,
During this time, we have noticed a higher than usual error rate on calls to various APIs and longer response times. Our team of on-call support engineers is currently investigating the issue and taking steps to improve the stability of the platform.
We will provide you with additional details in a further notice once we have completed our analysis of the problem.
If you have any questions, please create a Service Desk ticket with the Client Success Team.
With best regards,
7digital Client Success Team
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