US region Contact Center agents status being changed

8x8 is investigating reports from some customers where Contact Center agents are having unexpected changes in their call handling status. 8x8 is investigating the issue and will provide updates if an issue is confirmed. 

8x8 has confirmed the undesirable behavior causing contact center agents to be placed unexpectedly into available status. We are currently working to resolve this behavior. Updates will be provided as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 have deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved. 

8x8 has deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved.