Outage in 8x8

Issue with DND status

Resolved Minor
October 23, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available
Components affected
8x8 EMEA 8x8 Work Calling 8x8 WorkM (VOM) 8x8 WorkD (VOD) 8x8 Endpoints 8x8 Deskphones 8x8 Americas 8x8 Deskphones 8x8 WorkM (VOM) 8x8 WorkD (VOD) 8x8 Deskphones 8x8 Work Calling 8x8 APAC 8x8 WorkD (VOD) 8x8 WorkM (VOM) 8x8 Endpoints 8x8 Endpoints 8x8 Work Calling
Latest Updates ( sorted recent to last )
INFORMATIONAL about 1 year ago - at 10/23/2023 03:57AM

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available

INFORMATIONAL about 1 year ago - at 10/23/2023 04:28AM

8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.

INFORMATIONAL about 1 year ago - at 10/23/2023 05:00AM

8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.

INFORMATIONAL about 1 year ago - at 10/23/2023 06:03AM

8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.

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