Call recordings unavaiable

We have received reports that recordings have not been available since last Friday. We are investigating this issue and will provide further updates.

8x8 is continuing to investigate the issue of recordings. We are seeing a delay in recording processing and are working to restore access as soon as possible. We apologise for the inconvenience caused and will provide updates as soon as they are available.

We are beginning to see recordings being processed. New recordings should appear fairly quickly, and we are currently processing the backlog of older recordings. We expect this to take a few hours to complete. We will send another update once the recordings have been fully processed. We apologise for any inconvenience this may cause.