Outage in 8x8

Call recordings unavaiable

Resolved Minor
November 11, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We have received reports that recordings have not been available since last Friday. We are investigating this issue and will provide further updates.
Components affected
8x8 Analytics 8x8 APAC
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/11/2024 12:18AM

We have received reports that recordings have not been available since last Friday. We are investigating this issue and will provide further updates.

INVESTIGATING about 1 month ago - at 11/11/2024 01:20AM

8x8 is continuing to investigate the issue of recordings. We are seeing a delay in recording processing and are working to restore access as soon as possible. We apologise for the inconvenience caused and will provide updates as soon as they are available.

IDENTIFIED about 1 month ago - at 11/11/2024 02:14AM

We are beginning to see recordings being processed. New recordings should appear fairly quickly, and we are currently processing the backlog of older recordings. We expect this to take a few hours to complete. We will send another update once the recordings have been fully processed. We apologise for any inconvenience this may cause.

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