Outage in 8x8

8x8 Auto-Attendant issues

Resolved Minor
November 06, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

Need to monitor 8x8 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 8x8, and never miss an outage again.
Start Free Trial

Outage Details

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 
Components affected
8x8 Work Calling 8x8 WorkM (VOM) 8x8 Inbound 8x8 Deskphones 8x8 Outbound 8x8 Endpoints 8x8 EMEA 8x8 WorkD (VOD)
Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 11/06/2024 09:59AM

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

IDENTIFIED 8 months ago - at 11/06/2024 10:11AM

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

IDENTIFIED 8 months ago - at 11/06/2024 10:32AM

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

IDENTIFIED 8 months ago - at 11/06/2024 10:51AM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Latest 8x8 outages

Issues with Contact Center Analytics Data (US/EMEA) - 2 days ago
Call quality issues - 4 days ago
Inbound SMS messages to 8x8 Numbers not being received - 9 days ago
Contact Center outbound email delivery issues - 17 days ago
8x8 Support Portal not loading - 19 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook