Outage in 8x8
8x8 Auto-Attendant issues
Resolved Minor
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Outage Details
Components affected
8x8 Work Calling 8x8 WorkM (VOM) 8x8 Inbound 8x8 Deskphones 8x8 Outbound 8x8 Endpoints 8x8 EMEA 8x8 WorkD (VOD)Latest Updates ( sorted recent to last )
8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available.
8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
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