Outage in 8x8
Contact Center outbound email delivery issues
Resolved Minor
June 18, 2025 - Started about 17 hours ago
- Lasted 43 minutes
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Outage Details
8x8 is currently investigating reports of outbound emails not being sent from US based Contact Center. This only impacts outbound emails and all other telephony and digital channels are operating normally. We'll provide more updates as we continue to investigate the issue.
Latest Updates ( sorted recent to last )
about 16 hours ago - at 06/18/2025 05:18PM
[in progress]
8x8 has mitigated the issue and new emails are now flowing to their outbound destinations as normal. All systems should now be operating normally. We will be monitoring for stability before fully resolving this incident.
about 17 hours ago - at 06/18/2025 04:57PM
8x8 is currently investigating reports of outbound emails not being sent from US based Contact Center. This only impacts outbound emails and all other telephony and digital channels are operating normally. We'll provide more updates as we continue to investigate the issue.
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