Outage in 8x8

Call quality issues

Resolved Minor
June 30, 2025 - Started about 18 hours ago - Lasted about 3 hours

Need to monitor 8x8 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 8x8, and never miss an outage again.
Start Free Trial

Outage Details

8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available
Latest Updates ( sorted recent to last )
about 17 hours ago - at 06/30/2025 09:08PM

[in progress]
8x8 has seen improvement in observed call quality reports by customers reporting these symptoms. If you are still experiencing call quality issues as of 2:00 PM Pacific (5:00 PM Eastern) please contact 8x8 support with updated call samples to investigate further. 

about 17 hours ago - at 06/30/2025 08:51PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

about 18 hours ago - at 06/30/2025 08:26PM

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further including call samples with transaction numbers.  We apologize for the delay and we will continue to work to identify the issue. 

about 18 hours ago - at 06/30/2025 08:06PM

8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available

Latest 8x8 outages

Inbound SMS messages to 8x8 Numbers not being received - 5 days ago
Contact Center outbound email delivery issues - 13 days ago
8x8 Support Portal not loading - 15 days ago
8x8 Contact Center Digital channels and Supervisor Workspace issues - UK - 20 days ago
Additional Issues in Contact Center for AU - 26 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook