Outage in 8x8
Call quality issues
Resolved Minor
June 30, 2025 - Started 10 months ago
- Lasted about 3 hours
Incident Report
8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available
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Latest Updates ( sorted recent to last )
10 months ago - at 06/30/2025 09:08PM
[in progress]
8x8 has seen improvement in observed call quality reports by customers reporting these symptoms. If you are still experiencing call quality issues as of 2:00 PM Pacific (5:00 PM Eastern) please contact 8x8 support with updated call samples to investigate further.
10 months ago - at 06/30/2025 08:51PM
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
10 months ago - at 06/30/2025 08:26PM
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further including call samples with transaction numbers. We apologize for the delay and we will continue to work to identify the issue.
10 months ago - at 06/30/2025 08:06PM
8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available
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