Outage in 8x8

8x8 Support Portal not loading

Resolved Minor
June 16, 2025 - Started about 5 hours ago - Lasted about 5 hours

Need to monitor 8x8 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 8x8, and never miss an outage again.
Start Free Trial

Outage Details

8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are currently working to restore this ability. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.Contacting 8x8 Support
Latest Updates ( sorted recent to last )
about 4 hours ago - at 06/16/2025 02:26PM

[in progress]
Our engineers have identified the issue causing the Get Support page link from the Knowledge Base to generate an error stating that the URL No Longer Exists. We are currently working to resolve the issue as a matter of priority. We will continue to provide updates as they become available. In the meantime you can
contact 8x8 Support via chat or phone. 8x8 services are fully
operational and not impacted.Contacting 8x8 Support

about 5 hours ago - at 06/16/2025 01:43PM

8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are
currently working to restore this ability. In the meantime you can
contact 8x8 Support via chat or phone. 8x8 services are fully
operational and not impacted.Contacting 8x8 Support

Latest 8x8 outages

8x8 Contact Center Digital channels and Supervisor Workspace issues - UK - 5 days ago
Additional Issues in Contact Center for AU - 12 days ago
Issues with Contact Center in AU - 12 days ago
Logins using two factor authentication via email or SMS are failing - 12 days ago
8x8 IVR Audio File changes not updating - 12 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook