Outage in 8x8
8x8 Support Portal not loading
Resolved Minor
June 16, 2025 - Started 10 months ago
- Lasted about 5 hours
Incident Report
8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are
currently working to restore this ability. In the meantime you can
contact 8x8 Support via chat or phone. 8x8 services are fully
operational and not impacted.Contacting 8x8 Support
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Latest Updates ( sorted recent to last )
10 months ago - at 06/16/2025 02:26PM
[in progress]
Our engineers have identified the issue causing the Get Support page link from the Knowledge Base to generate an error stating that the URL No Longer Exists. We are currently working to resolve the issue as a matter of priority. We will continue to provide updates as they become available. In the meantime you can
contact 8x8 Support via chat or phone. 8x8 services are fully
operational and not impacted.Contacting 8x8 Support
10 months ago - at 06/16/2025 01:43PM
8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are
currently working to restore this ability. In the meantime you can
contact 8x8 Support via chat or phone. 8x8 services are fully
operational and not impacted.Contacting 8x8 Support
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