Outage in 8x8

8x8 Work Status not changing

Resolved Minor
January 18, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

8x8 Is currently investigating an issue where 8x8 Work status is not reverting after ending the call. We are working on resolving the issue and updates will be provided as they become available. 

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Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 01/18/2024 12:41PM

8x8 Is currently investigating an issue where 8x8 Work status is not reverting after ending the call. We are working on resolving the issue and updates will be provided as they become available. 

IDENTIFIED almost 2 years ago - at 01/18/2024 01:09PM

Our engineers are currently working to resolve the issue where 8x8 Work status is not reverting after ending the call as a matter of urgency. For the time being, please try to manually change the status. We will continue to provide updates as they become available.

IDENTIFIED almost 2 years ago - at 01/18/2024 01:25PM

8x8 engineers are currently working to resolve the issue as a matter of urgency and are engaged in performing a rollback in order to restore the service. We will continue to provide updates as they become available.

IDENTIFIED almost 2 years ago - at 01/18/2024 01:45PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

IDENTIFIED almost 2 years ago - at 01/18/2024 02:01PM

8x8 engineers have performed a rollback which should resolve the current issue. Should you still encounter the symptoms, one more manual status change will be required for the changes to take effect. If you are experiencing this issue further please contact support for additional troubleshooting. We apologize for the delay and we will continue to work towards resolution.

IDENTIFIED almost 2 years ago - at 01/18/2024 02:33PM

Current investigations show the issue still being present. 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

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