Outage in 8x8

Microsoft teams Endpoint calling issues

Resolved Minor
March 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

8x8 is investigating reports of customers being unable to answer calls using integration with Microsoft Teams. Please contact support to continue to investigate this issue.  If possible calls can still be answered by using alternative endpoints such as  8x8 Work Desktop application for Windows and MacOS. We'll provide updates as more information becomes available. 
Components affected
8x8 All Other Services 8x8 EMEA

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/06/2024 05:26PM

8x8 is investigating reports of customers being unable to answer calls using integration with Microsoft Teams. Please contact support to continue to investigate this issue.  If possible calls can still be answered by using alternative endpoints such as  8x8 Work Desktop application for Windows and MacOS. We'll provide updates as more information becomes available. 

INFORMATIONAL over 1 year ago - at 03/06/2024 06:06PM

8x8 is continuing to investigate these reports. Please continue to contact support to diagnose the issue. 

Latest 8x8 outages

MS Teams sync issues - about 1 month ago
LH1 platform performance issues - about 1 month ago
Agent Workspace login issues - US - about 2 months ago

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