Outage in 8x8

Microsoft Teams endpoints calling issues

Resolved Minor
March 28, 2024 - Started over 1 year ago - Lasted 32 minutes
Official incident page

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Outage Details

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 
Components affected
8x8 Work Calling 8x8 Endpoints 8x8 EMEA 8x8 All Other Services 8x8 Deskphones
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/28/2024 12:13PM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

INFORMATIONAL over 1 year ago - at 03/28/2024 12:19PM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

INFORMATIONAL over 1 year ago - at 03/28/2024 12:38PM

8x8 is seeing improvements regarding the issue impacting Microsoft Teams endpoints. In the meantime, we continue to investigate the issue and recommend the use of 8x8 Work as a workaround until we confirm full restoration.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

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