Outage in 8x8

8x8 Contact Center login issues - UK

Resolved Minor
September 06, 2024 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the UK region. We are currently working to identify the issue and will provide updates as they become available.
Latest Updates ( sorted recent to last )
INVESTIGATING 23 days ago - at 09/06/2024 08:37AM

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the UK region. We are currently working to identify the issue and will provide updates as they become available.

IDENTIFIED 23 days ago - at 09/06/2024 08:44AM

8x8 has confirmed the issue impacting logins on UK Contact Center Customers. We are currently working to restore access to VCC logins. We'll continue to provide updates as they become available.

INFORMATIONAL 23 days ago - at 09/06/2024 08:59AM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL 23 days ago - at 09/06/2024 09:18AM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

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