Outage in 8x8

8x8 Contact Center - interface issues

Resolved Minor
August 29, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 
Components affected
8x8 NA10 8x8 Contact Center US2 8x8 NA37 8x8 EU4 8x8 EU8 8x8 NA28 8x8 Contact Center UK3 8x8 NA27 8x8 NA38 8x8 NA19 8x8 NA8 8x8 EU10 8x8 NA30 8x8 NA18 8x8 EU6 8x8 Contact Center 8x8 EU5 8x8 EU7 8x8 NA20 8x8 Contact Center 8x8 EU11 8x8 EU9 8x8 NA9 8x8 NA17 8x8 NA7 8x8 NA39 8x8 NA29 8x8 Americas 8x8 EMEA
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 08/29/2024 10:31AM

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

IDENTIFIED about 1 month ago - at 08/29/2024 10:45AM

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

INFORMATIONAL about 1 month ago - at 08/29/2024 11:01AM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 1 month ago - at 08/29/2024 11:19AM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL about 1 month ago - at 08/29/2024 11:37AM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available.

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