Two Factor authentication SMS not being received by Australia numbers

8x8 is investigating reports of two factor authentication requests via SMS are not reaching their destinations. This is only impacting where two factor authentication is set to SMS and the number is an Australia phone number (+61 country code). We are currently investigating this issue and will provide updates as they become available. As a workaround users can setup email authentication as an alternative to SMS if possible. You can reset a users authentication method as an administrator. The user can then setup email as an alternative. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

8x8 has confirmed that our systems are successfully sending the messages over the appropriate SMS carriers in the region. We are escalating with our underlying carriers to investigate the reason they are not being received. While this is being investigated, please utilize an alternative authentication method such as email for those users affected. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

We continue working with the underlying carriers to investigate the issue of SMS authentication not being received. While this is being investigated, please utilize an alternative authentication method, such as email, for affected users. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

We are still working with our underlying carriers to determine the cause of this issue. While this is being investigated, please utilize an alternative authentication method, such as email, for affected users. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

Our underlying carrier has escalated this issue further downstream. We will continue to provide updates as they become available. While this is being investigated, please utilize an alternative authentication method, such as email, for affected users. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

We are continuously working with our carrier to resolve this issue. We will provide our next update at 7 a.m. AEDT on Friday, December 20th, or when a resolution becomes available, whichever comes first.While this is being investigated, please utilize an alternative authentication method, such as email, for affected users. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series

8x8 has not yet resolved the issue with two factor authentication to Australia numbers. 8x8 will continue to provide daily updates on this issue. While this is being investigated, please utilize an alternative authentication method, such as email for affected users. Resetting Multi-Factor Authentication (MFA) in 8x8 X Series