Outage in 8x8

Supervisor Workspace not loading

Resolved Minor
January 14, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

8x8 has received reports that Supervisor Workspace is unavailable, loading endlessly and then timing out. We are investigating the issue and will provide updates as they become available.
Components affected
8x8 Analytics 8x8 EMEA
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 01/14/2025 10:49AM

8x8 has received reports that Supervisor Workspace is unavailable, loading endlessly and then timing out. We are investigating the issue and will provide updates as they become available.

IDENTIFIED about 1 month ago - at 01/14/2025 11:10AM

8x8 has identified the issue causing Supervisor Workspace to load indefinitely. We are now working to resolve this issue and will provide updates as soon as they become available.

MONITORING about 1 month ago - at 01/14/2025 11:30AM

8x8 is now seeing the service being restored and we started receiving confirmations that Supervisor Workspace is working as normal. We will continue to monitor and will provide an update once full resolution is confirmed.

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