Outage in 8x8

8x8 Analytics Realtime events not updating

Resolved Minor
January 29, 2025 - Started 23 days ago - Lasted about 5 hours
Official incident page

Need to monitor 8x8 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 8x8, and never miss an outage again.
Start Free Trial

Outage Details

8x8 is investigating in issue that may be affecting Quality Management real time statistics in the EMEA region. This may cause users to be unable to see real-time events in these Analytics interfaces. 8x8 operations teams are investigating and we will post updates as they become available. 
Components affected
8x8 Analytics 8x8 EMEA
Latest Updates ( sorted recent to last )
INVESTIGATING 23 days ago - at 01/29/2025 09:35PM

8x8 is investigating in issue that may be affecting Quality Management real time statistics in the EMEA region. This may cause users to be unable to see real-time events in these Analytics interfaces. 8x8 operations teams are investigating and we will post updates as they become available. 

INFORMATIONAL 23 days ago - at 01/29/2025 10:04PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL 23 days ago - at 01/29/2025 10:55PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL 23 days ago - at 01/30/2025 12:00AM

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working them them to resolve the issue. We will post our next update on the progress on Thursday Jan 30th, at 4:00 AM GMT time or earlier if any such update becomes available. 

INFORMATIONAL 23 days ago - at 01/30/2025 12:02AM

We are doing our very best to resolve the incident as a matter of priority, and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working with them to resolve it. We will post our next update on the progress on Thursday, Jan. 30th, at 4:00 AM GMT time or earlier if any such update becomes available.

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook