Outage in 8x8

8x8 Analytics Realtime events not updating

Resolved Minor
January 29, 2025 - Started 9 months ago - Lasted about 5 hours
Official incident page

Incident Report

8x8 is investigating in issue that may be affecting Quality Management real time statistics in the EMEA region. This may cause users to be unable to see real-time events in these Analytics interfaces. 8x8 operations teams are investigating and we will post updates as they become available. 
Components affected
8x8 Analytics 8x8 EMEA

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Latest Updates ( sorted recent to last )
INVESTIGATING 9 months ago - at 01/29/2025 09:35PM

8x8 is investigating in issue that may be affecting Quality Management real time statistics in the EMEA region. This may cause users to be unable to see real-time events in these Analytics interfaces. 8x8 operations teams are investigating and we will post updates as they become available. 

INFORMATIONAL 9 months ago - at 01/29/2025 10:04PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL 9 months ago - at 01/29/2025 10:55PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL 9 months ago - at 01/30/2025 12:00AM

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working them them to resolve the issue. We will post our next update on the progress on Thursday Jan 30th, at 4:00 AM GMT time or earlier if any such update becomes available. 

INFORMATIONAL 9 months ago - at 01/30/2025 12:02AM

We are doing our very best to resolve the incident as a matter of priority, and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working with them to resolve it. We will post our next update on the progress on Thursday, Jan. 30th, at 4:00 AM GMT time or earlier if any such update becomes available.

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