Outage in 8x8
Intermittent 8x8 Authenticator app failures
Resolved Minor
April 30, 2025 - Started 12 months ago
- Lasted about 2 hours
Incident Report
8x8 is investigating intermittent reports of login failures for users that have two factor authentication (2FA) setup with 3rd party authenticator applications. The issue seems to be intermittent to some users. Alternate methods such as email or SMS authentication are confirmed operational for those users and is suggested as an alternative while we investigate the issue. Log into 8x8 admin accounts by using Multi-Factor Authentication (MFA)
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Latest Updates ( sorted recent to last )
12 months ago - at 04/30/2025 11:28PM
[in progress]
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience.
12 months ago - at 04/30/2025 10:48PM
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
12 months ago - at 04/30/2025 10:29PM
8x8 is investigating intermittent reports of login failures for users that have two factor authentication (2FA) setup with 3rd party authenticator applications. The issue seems to be intermittent to some users. Alternate methods such as email or SMS authentication are confirmed operational for those users and is suggested as an alternative while we investigate the issue. Log into 8x8 admin accounts by using Multi-Factor Authentication (MFA)
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