Intermittent 8x8 Authenticator app failures

[in progress]

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 is investigating intermittent reports of login failures for users that have two factor authentication (2FA) setup with 3rd party authenticator applications. The issue seems to be intermittent to some users. Alternate methods such as email or SMS authentication are confirmed operational for those users and is suggested as an alternative while we investigate the issue. Log into 8x8 admin accounts by using Multi-Factor Authentication (MFA)