Outage in 8x8

Issues with Contact Center in AU

Resolved Minor
June 05, 2025 - Started 2 days ago - Lasted about 4 hours

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Outage Details

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.
Latest Updates ( sorted recent to last )
2 days ago - at 06/05/2025 04:01AM

[in progress]

We are seeing the restoration of services. We are continuing to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

2 days ago - at 06/05/2025 03:27AM

We are doing our utmost to restore services as soon as possible. Further updates will be provided as we progress. We apologize for any inconvenience caused.

2 days ago - at 06/05/2025 02:55AM

We are seeing some improvement in behaviour. However, we are continuing to investigate. We will continue to provide regular updates. We apologize for any inconvenience caused.

2 days ago - at 06/05/2025 02:25AM

8x8 is taking steps to mitigate this issue, but we are still continuing to investigate. We apologize for any inconvenience caused.

2 days ago - at 06/05/2025 01:55AM

8x8 is still investigating this issue. We will provide continuous updates as they become available. We apologize for any inconvenience caused.

2 days ago - at 06/05/2025 01:26AM

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.

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