Additional Issues in Contact Center for AU

[in progress]

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

Our engineers continue working to resolve the lingering issues as a matter of priority. We will continue to provide updates as they become available. 

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

Emails not queueing
Stuck calls in dashboards or Supervisor Workspace
Closed schedules not being honoredEngage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.