Outage in 8x8

8x8 Contact Center - Directory tab not loading

Resolved Minor
July 07, 2025 - Started 7 days ago - Lasted about 2 hours

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Outage Details

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.
Latest Updates ( sorted recent to last )
7 days ago - at 07/07/2025 10:15AM

[in progress]
The issue has been identified and 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

7 days ago - at 07/07/2025 09:44AM

We continue investigating the reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not showing data. We will provide updates as they become available.

7 days ago - at 07/07/2025 09:12AM

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.

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