Outage in 8x8

8x8 Contact Center - Directory tab not loading

Resolved Minor

July 07, 2025 - Started 10 months ago - Lasted about 2 hours

Incident Report

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.

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Latest Updates ( sorted recent to last )

10 months ago - at 07/07/2025 10:15AM

[in progress]
The issue has been identified and 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

10 months ago - at 07/07/2025 09:44AM

We continue investigating the reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not showing data. We will provide updates as they become available.

10 months ago - at 07/07/2025 09:12AM

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