Outage in 8x8
8x8 audio issues - one way audio
Resolved Minor
July 13, 2025 - Started 10 months ago
- Lasted about 2 hours
Incident Report
8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted.
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Latest Updates ( sorted recent to last )
10 months ago - at 07/13/2025 07:55AM
[in progress]
Dear CustomerOur Engineering team have now resolved the issue.Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.Regards8x8 Support
10 months ago - at 07/13/2025 05:46AM
8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted.
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