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Outage in 8x8

8x8 Apps and Resources access issues

Resolved Minor
July 16, 2025 - Started 9 months ago - Lasted about 4 hours

Incident Report

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

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Latest Updates ( sorted recent to last )
9 months ago - at 07/16/2025 03:26PM

[in progress]
8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

9 months ago - at 07/16/2025 02:42PM

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.https://status.8x8.com/incident/620553

9 months ago - at 07/16/2025 02:13PM

Our engineers remain fully engaged in addressing the issue with the highest priority. We understand the disruption this may have and additional updates will be shared as soon as there is new information. We apologize for the inconvenience and appreciate your continued patience and understanding.

9 months ago - at 07/16/2025 01:47PM

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

9 months ago - at 07/16/2025 01:31PM

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

9 months ago - at 07/16/2025 01:16PM

8x8 engineers continue their efforts to resolve the issue impacting 8x8 resources. We will continue to provide regular updates as soon as they become available. We apologize for the inconvenience.

9 months ago - at 07/16/2025 12:58PM

We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we again apologize for the inconvenience. 

9 months ago - at 07/16/2025 12:47PM

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

9 months ago - at 07/16/2025 12:38PM

Our engineers are currently working to resolve the issue as a matter of urgency in order to restore access to 8x8 resources. We will continue to provide updates as they become available. 

9 months ago - at 07/16/2025 12:21PM

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

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