Outage in 8x8
SMS Multi-factor Authentication not being received in APAC
Minor
July 17, 2025 - Started about 6 hours ago
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Outage Details
8x8 has received reports that SMS Multi-factor Authentication (MFA) is not being received in APAC. Other MFA methods, such as email and the authenticator app, are working. We are currently investigating the issue and will provide further updates when we have them.
Latest Updates ( sorted recent to last )
about 2 hours ago - at 07/17/2025 04:58AM
[in progress]
8x8 is actively collaborating with our carrier to address this issue, which has been identified as occurring further downstream. We will provide our next update by 19:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
about 4 hours ago - at 07/17/2025 03:31AM
8x8 is working with our SMS Partner carrier to investigate this issue further. We will provide new updates once available. We apologize for any inconvenience caused.
about 5 hours ago - at 07/17/2025 02:28AM
8x8 is continuing to investigate this issue with our SMS Partner carrier. We will provide further updates once available. We apologize for any inconvenience caused.
about 6 hours ago - at 07/17/2025 01:24AM
8x8 has received reports that SMS Multi-factor Authentication (MFA) is not being received in APAC. Other MFA methods, such as email and the authenticator app, are working. We are currently investigating the issue and will provide further updates when we have them.
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