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Outage in 8x8

8x8 Call queues login issues

Resolved Minor
July 22, 2025 - Started 9 months ago - Lasted about 4 hours

Incident Report

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

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Latest Updates ( sorted recent to last )
9 months ago - at 07/22/2025 02:54PM

[in progress]
8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

9 months ago - at 07/22/2025 02:39PM

8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.

9 months ago - at 07/22/2025 02:00PM

Current findings indicate that the symptoms have now expanded to
Admin Console, VCC and the Work app, symptoms covering performance
issues and page not loading. We continue to works towards resolving all
issues. We will provide further update as they become available and we
again apologize for the inconvenience.

9 months ago - at 07/22/2025 01:05PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience.

9 months ago - at 07/22/2025 12:37PM

8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.

9 months ago - at 07/22/2025 12:11PM

We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.

9 months ago - at 07/22/2025 11:55AM

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

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