Outage in 8x8
8x8 Agent Workspace - Warm transfers not working - UK
Resolved Minor
July 24, 2025 - Started 9 months ago
- Lasted about 1 hour
Incident Report
8x8 Is currently investigating reports of agents being unable to warm transfer calls in VCC when trying to select a contact from Directory. We are working on resolving the issue and updates will be provided as they become available.
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Latest Updates ( sorted recent to last )
9 months ago - at 07/24/2025 12:13PM
[in progress]
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
9 months ago - at 07/24/2025 11:45AM
Current indications shows that cold transfers are working as expected and other systems are running normally. We will continue to investigate this issue and will provide further updates as they become available.
9 months ago - at 07/24/2025 11:24AM
8x8 Is currently investigating reports of agents being unable to warm transfer calls in VCC when trying to select a contact from Directory. We are working on resolving the issue and updates will be provided as they become available.
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