8x8 Agent Workspace - Warm transfers not working - UK

[in progress]
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Current indications shows that cold transfers are working as expected and other systems are running normally. We will continue to investigate this issue and will provide further updates as they become available.

8x8 Is currently investigating reports of agents being unable to warm transfer calls in VCC when trying to select a contact from Directory. We are working on resolving the issue and updates will be provided as they become available.