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Outage in 8x8

8x8 Outbound call issues

Resolved Minor
July 24, 2025 - Started 9 months ago - Lasted about 9 hours

Incident Report

8x8 Is currently investigating reports of agents being unable to place outbound calls, line showing as disconnected when attempting to do so. We are working on resolving the issue and updates will be provided as they become available. 

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Latest Updates ( sorted recent to last )
9 months ago - at 07/24/2025 05:48PM

[in progress]
We are doing our very best to ensure we get updates on resolution as soon as possible and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 120 minutes or until a significant update becomes available. 

9 months ago - at 07/24/2025 03:41PM

We continue to work with our carriers in order to resolve the issue with calling in the region. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

9 months ago - at 07/24/2025 03:35PM

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

9 months ago - at 07/24/2025 01:45PM

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

9 months ago - at 07/24/2025 12:47PM

One of our carriers has confirmed there is an ongoing network incident with one of their partners. Inbound calls are not affected. All other systems are running normally. We will continue to investigate and updates will be provided as they become available. 

9 months ago - at 07/24/2025 12:22PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

9 months ago - at 07/24/2025 12:01PM

The outbound calling issue was confirmed with our carriers as being external. Inbound calling is expected to be working as normal. We will continue to investigate and updates will be provided as they become available. 

9 months ago - at 07/24/2025 11:39AM

8x8 Is currently investigating reports of agents being unable to place outbound calls, line showing as disconnected when attempting to do so. We are working on resolving the issue and updates will be provided as they become available. 

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