8x8 EU10 Customers unable to change agent profile settings

[in progress]

8x8 has completed a successful emergency platform switch for the customers impacted by this incident. Agents should be prompted to log out and log back in after all available transactions are handled. Once all active calls are handled, agents should log out and log back in to continue to taking new transactions entering queues. 






Supervisors and agents (when configured) can now enable or disable themselves to queues and other changes from the
8x8 Admin Console will now be successful.

We are currently monitoring and will post a final confirmation message once fully verified. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed normal behavior in call flow and transaction handling for agents for the EU10 customers impacted during this incident. The current impact is limited to only changes in configuration such as enabling or disabling agents to queues, or any changes in the 8x8 Contact Center Configuration Manager. We are still working to restore the ability to make changes and will provide updates as they become available. 

8x8 is currently mitigating an issue impacting a subset of customers on the EU10 contact center platform. They may not have the ability to make changes to their agent profile settings such as changing their queue assignments.  Customers may experience a platform switch to mitigate the issue as we investigate the root cause and attempt resolution steps. We will provide updates on the progress or as updates become available. 8x8 Platform Switch