Outage in Sangoma
SIPStation Trunk 2 Issue - SIPStation Trunking
Resolved MinorIncident Report
Summary AI Generated
Sangoma's SIPStation Trunk 2 (trunk2.freepbx.com) experienced degraded service for 1.7 hours, affecting customers who relied solely on that trunk for their SIP trunking service. Customers configured to use both Trunk 1 and Trunk 2 maintained service availability since the primary Trunk 1 remained operational throughout the incident. The issue was resolved after Sangoma worked with a third-party vendor to implement a fix and monitor the results.
We are aware that some customers are experiencing degraded service on SIPStation Trunk 2 (trunk2.freepbx.com), however the primary Trunk 1 remains unaffected, and service remains available if you are configured to use both trunks. We are working with a 3rd party vendor to restore service on Trunk 2.
Below are some self-help articles that will take you through how to configure both trunks on Switchvox Prem and/or SIPStation and restore service if your system is configured incorrectly:
How to configure the trunks:
https://sangomakb.atlassian.net/wiki/spaces/SAF/pages/15729285/SIPStation+and+FAXStation+-+Setting+up+Standard+SIPStation+with+SwitchVox
Firewall/NAT Checklist:
https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/307298328/Switchvox+-+Firewall+NAT+Checklist
If you are still having trouble with your configuration, please reach out to Support, and we can assist you.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 06/10/2026 11:10PM
This incident is now being resolved.
MONITORING
9 days ago - at 06/10/2026 10:05PM
A fix has been implemented and we are monitoring results.
IDENTIFIED
9 days ago - at 06/10/2026 09:28PM
We are aware that some customers are experiencing degraded service on SIPStation Trunk 2 (trunk2.freepbx.com), however the primary Trunk 1 remains unaffected, and service remains available if you are configured to use both trunks. We are working with a 3rd party vendor to restore service on Trunk 2.
Below are some self-help articles that will take you through how to configure both trunks on Switchvox Prem and/or SIPStation and restore service if your system is configured incorrectly:
How to configure the trunks:
https://sangomakb.atlassian.net/wiki/spaces/SAF/pages/15729285/SIPStation+and+FAXStation+-+Setting+up+Standard+SIPStation+with+SwitchVox
Firewall/NAT Checklist:
https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/307298328/Switchvox+-+Firewall+NAT+Checklist
If you are still having trouble with your configuration, please reach out to Support, and we can assist you.
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