Outage in Sangoma
Queue Issue - Business Voice
Resolved MinorIncident Report
Summary AI Generated
Sangoma's Business Voice service experienced a 2.2-hour incident where queued calls were not being forwarded to agents. Engineering investigated, implemented a fix, and monitored results before fully resolving the issue.
We have discovered an issue with queue calls not being forwarded to agents that is currently affecting Business Voice. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/19/2026 04:41PM
This incident has been resolved.
MONITORING
29 days ago - at 06/19/2026 02:48PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
29 days ago - at 06/19/2026 02:30PM
We have discovered an issue with queue calls not being forwarded to agents that is currently affecting Business Voice. Our engineering team is actively investigating the matter.
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