Outage in Sangoma
Calls Not Processing Issue - CX
Resolved MinorIncident Report
Summary AI Generated
Sangoma CX experienced an issue where calls were not being processed to available agents, with call records also failing to display in the portal. The incident lasted approximately 2.2 hours before engineers identified the root cause and implemented a fix. The incident was resolved after a monitoring period confirmed systems had recovered.
We have discovered an issue with calls not being processed to available agents that is currently affecting CX. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/16/2026 06:29PM
This incident has been resolved.
MONITORING
1 day ago - at 07/16/2026 05:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 07/16/2026 05:05PM
A fix is being implemented and systems are recovering.
IDENTIFIED
1 day ago - at 07/16/2026 04:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 07/16/2026 04:24PM
After investigation our engineers have found that the only issue is the call records are not showing in the portal. We are continuing to investigate the cause.
INVESTIGATING
1 day ago - at 07/16/2026 04:19PM
We have discovered an issue with calls not being processed to available agents that is currently affecting CX. Our engineering team is actively investigating the matter.
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