Outage in Sangoma
Login via Microsoft SSO Issue - CommUnity
Resolved MinorIncident Report
Summary AI Generated
Sangoma experienced an 11.5-hour incident where Microsoft SSO login was broken for CommUnity users, preventing access to HUDweb, HUD Classic desktop application, and the Control Panel for Moves/Adds/Changes. The issue was identified approximately 30 minutes after discovery, and a fix was implemented and monitored before the incident was fully resolved.
We have discovered an issue with login via Microsoft SSO that is currently affecting CommUnity. Our engineering team is actively investigating the matter.
Components affected
Sangoma HUDweb Sangoma HUD Classic desktop application Sangoma Control Panel Access for Moves/Adds/ChangesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/08/2026 02:36AM
This incident has been resolved.
MONITORING
20 days ago - at 08/07/2026 05:35PM
A fix has been implemented and we're monitoring the results.
IDENTIFIED
20 days ago - at 08/07/2026 03:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
20 days ago - at 08/07/2026 03:09PM
We have discovered an issue with login via Microsoft SSO that is currently affecting CommUnity. Our engineering team is actively investigating the matter.
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