Outage in Sangoma
Agent Presence Issues - BV+ & CX
Resolved MinorIncident Report
Summary AI Generated
A subset of Sangoma BV+ customers experienced agent presence issues affecting UCaaS Integrated extensions in CX. The incident lasted approximately 6 hours while engineers investigated and worked toward a resolution. A fix was implemented and the incident was resolved following a monitoring period.
Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/27/2026 11:05PM
This incident is now being resolved.
MONITORING
20 days ago - at 08/27/2026 09:24PM
A fix has been implemented and we are now monitoring the results.
INVESTIGATING
20 days ago - at 08/27/2026 08:29PM
Our Engineering team is still continuing the investigation on this issue.
INVESTIGATING
20 days ago - at 08/27/2026 07:13PM
Engineers are still continuing their active investigation of this issue.
INVESTIGATING
20 days ago - at 08/27/2026 06:07PM
Our Engineering team is still troubleshooting and investigating this issue.
INVESTIGATING
20 days ago - at 08/27/2026 05:13PM
Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.
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