Outage in Sangoma
External Call Issue - Switchvox Cloud
Resolved MinorIncident Report
Summary AI Generated
A subset of Sangoma Switchvox Cloud users experienced failures with both outbound and inbound calls for approximately 2.6 hours. Engineering investigated the issue, implemented a fix, and confirmed resolution after a monitoring period.
We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/09/2026 05:19PM
This incident has been resolved.
MONITORING
7 days ago - at 09/09/2026 03:12PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 09/09/2026 02:58PM
Engineering is seeing evidence that some inbound calls are affected as well. The matter is still being investigated.
INVESTIGATING
7 days ago - at 09/09/2026 02:44PM
We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.
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