Outage in Sangoma
MSP Monitoring Issue - Informational
Resolved MinorIncident Report
Summary AI Generated
Sangoma's MSP monitoring system experienced a 4.3-hour issue that generated false positive alerts, incorrectly notifying a subset of users that their services were down. Actual service functionality was not impacted. The incident was resolved with no action required from affected users.
We are currently experiencing an issue with our monitoring system that is causing a subset of users to have false positives reported. If you receive an automated notification that your service is down, please confirm your service is actually impacted before contacting support.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 09/18/2026 05:26PM
This incident has been resolved.
INVESTIGATING
18 days ago - at 09/18/2026 01:11PM
We are currently experiencing an issue with our monitoring system that is causing a subset of users to have false positives reported. If you receive an automated notification that your service is down, please confirm your service is actually impacted before contacting support.
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