Outage in Sangoma
Call Delivery Issue - BV Users
Resolved MinorIncident Report
Summary AI Generated
Sangoma experienced a 3.5-hour incident affecting Business Voice (BV) users with integrated CX extensions, who encountered call delivery failures. Engineers identified the root cause and implemented a fix within approximately 40 minutes of the incident opening, followed by a monitoring period. The incident was fully resolved after roughly 3 hours of monitoring.
Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/02/2026 07:31PM
This incident is now being resolved.
MONITORING
14 days ago - at 09/02/2026 04:41PM
A fix has been implemented and we are monitoring results.
IDENTIFIED
14 days ago - at 09/02/2026 04:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
14 days ago - at 09/02/2026 04:02PM
Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.
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