Outage in Sangoma
Offline Status Display Issue - Business Voice/Business Voice+
Resolved MinorIncident Report
Summary AI Generated
Sangoma's Business Voice and Business Voice+ services experienced a presence display issue where agents appeared offline in operator panels despite being online and available. The issue was display-only and did not affect call routing functionality, as calls continued to be directed to the correct agents. The problem was identified, fixed, and resolved within 4.5 hours.
We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/12/2026 10:57PM
This incident is now being resolved.
MONITORING
7 days ago - at 06/12/2026 07:50PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 06/12/2026 06:36PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 06/12/2026 06:31PM
We have discovered an issue with presence display that is currently affecting Business Voice and Business Voice +. Agents are being shown as being offline in the operator panel for CX and Application Framework when they are online. This is a display only issue. Calls are still being sent to the correct agents. Our engineering team is actively investigating the matter.
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