Outage in Sangoma
Call Latency Issue - SIPStation
Resolved MinorIncident Report
Summary AI Generated
Sangoma's SIPStation service experienced elevated call setup latency for approximately 14 hours. Engineers identified the root cause and implemented a fix, with a scheduled maintenance window used to address residual performance issues affecting a subset of customers. The incident was fully resolved with all services confirmed operational.
We have discovered an issue with call setup latency that is currently affecting SIPStation. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/22/2026 08:12AM
This issue has been resolved and all services are runnning correctly.
IDENTIFIED
17 days ago - at 07/21/2026 08:47PM
While only a subset of customers may continue to experience intermittent latency, we have scheduled a maintenance window to address any remaining performance issues and restore optimal service.
IDENTIFIED
17 days ago - at 07/21/2026 07:27PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
17 days ago - at 07/21/2026 06:08PM
We have discovered an issue with call setup latency that is currently affecting SIPStation. Our engineering team is actively investigating the matter.
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