Outage in Sangoma
Internet Service Impact - Carrier Event - ATT Fiber - CA Area
Resolved MajorIncident Report
Summary AI Generated
**Sangoma experienced a major internet service disruption affecting ATT Fiber circuits in the California area, lasting approximately 51.5 hours.** The outage was investigated in coordination with ATT, though no area-wide outage was confirmed by the carrier, leaving Sangoma's NOC team to investigate independently. All affected circuits eventually recovered and remained stable for nearly 24 hours before the incident was formally closed on July 27, 2026.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/27/2026 05:14PM
All affected circuits have recovered and have remained stable for nearly 24 hours. We are now closing this system event. However, we will continue to closely monitor the affected circuits, and we will provide further updates if the issue reoccurs.
INVESTIGATING
12 days ago - at 07/26/2026 09:27PM
We are still investigating the issue, but the affected circuits have now recovered. We will keep monitoring your connection and share updates as soon as we receive them from our NOC team.
INVESTIGATING
12 days ago - at 07/26/2026 04:38PM
Our NOC team is continuing to investigate the issue. We will provide an update as soon as more information becomes available.
INVESTIGATING
12 days ago - at 07/26/2026 02:08AM
We have coordinated the issue with ATT, and they confirmed there is no outage in the area. However, our NOC team is still investigating the issue further. As soon as we have an update, we will get in touch with you as soon as possible. In the meantime, we recommend rebooting your network devices while we continue to investigate the issue.
INVESTIGATING
13 days ago - at 07/25/2026 01:48PM
We are currently investigating this issue.
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