Outage in Sangoma
Internet Service Impact - Carrier Event - Comcast in IL
Resolved MinorIncident Report
Summary AI Generated
A Comcast upstream network disruption caused internet connectivity issues for certain Sangoma customers in Illinois, lasting approximately 36 hours. Circuits appeared to recover in monitoring overnight, though the carrier continued to work toward full resolution confirmation. The Local Exchange Carrier ultimately cleared the event, with customers whose circuits had not self-recovered advised to power cycle their equipment.
An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/14/2026 02:36PM
The Local Exchange Carrier has cleared this system event and should be resolved. If your circuit has not recovered, you may have to power cycle your equipment to restore functionality.
MONITORING
15 days ago - at 08/13/2026 04:22AM
All circuits are now showing as recovered in our monitoring. We have reached out to the line carrier, but they have not provided an estimated time for resolution. There may still be occasional downtime until the line carrier confirms that the outage is fully resolved. We will continue to stay in contact with them and share any new updates with you as soon as they are available.
INVESTIGATING
15 days ago - at 08/13/2026 02:46AM
An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.
Latest Sangoma outages
Agent Presence Issues - BV+ & CX - about 3 hours ago
Portals Degraded - Digium Cloud Services - 1 day ago
Intermittent Portal Login Issue - SIPStation - 1 day ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
