Outage in Sangoma
Portal Issue - portal.star2star.com not saving changes - BV / BV+
Resolved MinorIncident Report
Summary AI Generated
The Sangoma BV/BV+ portal (portal.star2star.com) experienced a minor incident lasting approximately 3.2 hours, during which some customers encountered slowness and configuration changes failing to save. Engineers identified the root cause and implemented a fix, followed by a monitoring period. The incident was fully resolved the same day.
Our Engineers are investigating an issue with the BV / BV+ portal (portal.star2star.com). Some select customers may be experiencing slowness with the portal or finding recent changes are not being saved.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/20/2026 06:48PM
This incident has been resolved.
MONITORING
7 days ago - at 08/20/2026 04:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 08/20/2026 04:02PM
After investigation our Engineers have identified the issue and are implementing a fix.
INVESTIGATING
7 days ago - at 08/20/2026 03:37PM
Our Engineers are investigating an issue with the BV / BV+ portal (portal.star2star.com). Some select customers may be experiencing slowness with the portal or finding recent changes are not being saved.
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