Outage in Abnormal Security

Email Details Unavailable in Threat Log

Resolved Minor
May 14, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

Need to monitor Abnormal Security outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Abnormal Security, and never miss an outage again.
Start Free Trial

Outage Details

Starting at approximately 19:00 UTC on May 14, 2024, our database, which powers message details in the Portal Threat Log Details page, began experiencing an unexpected increase in load, resulting in email content unavailable being displayed There is no impact on email detection and remediation. Messages older than approximately May 14, 2024, 19:00 UTC should be visible. However, newer messages after May 14, 2024, 19:00 UTC will not be visible until the data staleness issues have been resolved. Affected Services: Abnormal Portal / Threat Log Severity Level: Major Incident Start Time: May 14, 2024, 19:00 UTC What We're Doing: Our Engineering team has identified the root cause and is implementing a solution. We expect the database performance to improve in the next hour. Next Update: May 14, 2024, 22:30 UTC Questions?: For any immediate concerns, please get in touch with us at support@abnormalsecurity.com.
Components affected
Abnormal Security Portal Application
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/14/2024 10:25PM

The issue has been resolved as of May 2024, 22:23 UTC, and all Threat Log message details are now visible.

There was no impact on email detection and remediation during this incident.

IDENTIFIED 7 months ago - at 05/14/2024 09:39PM

Starting at approximately 19:00 UTC on May 14, 2024, our database, which powers message details in the Portal Threat Log Details page, began experiencing an unexpected increase in load, resulting in email content unavailable being displayed

There is no impact on email detection and remediation. Messages older than approximately May 14, 2024, 19:00 UTC should be visible. However, newer messages after May 14, 2024, 19:00 UTC will not be visible until the data staleness issues have been resolved.

Affected Services: Abnormal Portal / Threat Log

Severity Level: Major

Incident Start Time: May 14, 2024, 19:00 UTC

What We're Doing: Our Engineering team has identified the root cause and is implementing a solution. We expect the database performance to improve in the next hour.

Next Update: May 14, 2024, 22:30 UTC

Questions?: For any immediate concerns, please get in touch with us at support@abnormalsecurity.com.

Latest Abnormal Security outages

Service Disruption impacting US and EU customers due to Microsoft 365 API Latency - 27 days ago
Inbound Email Security - Attack remediation delays to processing time - 3 months ago
EMEA Data Center Degraded Performance - 3 months ago
Inbound Email Security - Google Customers Only - 3 months ago
Remediation Delay - Inbound Email Security - 3 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE