Outage in Abnormal Security

Remediation delay for Inbound Email Protection, Abuse Mailbox and Graymail

Resolved Minor
June 18, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

Need to monitor Abnormal Security outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Abnormal Security, and never miss an outage again.
Start Free Trial

Outage Details

What Happened: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail. Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail Severity Level: Major Incident Start Time: June 18, 2024, 14:45 UTC What We're Doing: Our Engineering team is actively working to address the increased latency. Next Update: In 1 hour or less. Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Components affected
Abnormal Security Abuse Mailbox Service Abnormal Security Inbound Email Protection Abnormal Security Email Productivity (Graymail)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/18/2024 04:30PM

Incident Resolved: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail. The root cause was a system delay in handling large attacker activity. Recovery is now completed, and all systems are fully operational.

Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail

Severity Level: Major

Incident Start Time: June 18, 2024, 14:45 UTC

Resolution Timeline:
14:45 UTC: Live remediation starts to be delayed for Email Protection, Abuse Mailbox, and Graymail.
15:48 UTC: Recovery is in progress, and the live remediation delay starting to normalize.
16:15 UTC: Live remediation is fully recovered.

Next Steps: Our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.

Questions?: For any further concerns, please contact us at support@abnormalsecurity.com.

INVESTIGATING 6 months ago - at 06/18/2024 03:35PM

What Happened: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Abuse Mailbox, and Graymail.

Affected Services: Inbound Email Protection, Abuse Mailbox, and Graymail

Severity Level: Major

Incident Start Time: June 18, 2024, 14:45 UTC

What We're Doing: Our Engineering team is actively working to address the increased latency.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

Latest Abnormal Security outages

Service Disruption impacting US and EU customers due to Microsoft 365 API Latency - 27 days ago
Inbound Email Security - Attack remediation delays to processing time - 3 months ago
EMEA Data Center Degraded Performance - 3 months ago
Inbound Email Security - Google Customers Only - 3 months ago
Remediation Delay - Inbound Email Security - 3 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE