Email Productivity Remediation Delay (Graymail)

The incident has been resolved as of 2024-07-31 02:45 UTC, Email Productivity, Account Takeover and SIEM/SOAR are now fully functional.

Affected Services:
Email Productivity
Account Takeover
SIEM/SOAR Integrations

Severity Level: Major

Incident Start Time: July 30, 2024, 22:10 UTC

Incident Resolution Time: July 31, 2024, 02:45 UTC

What We're Doing: Our team will monitor the system closely to ensure stability. We are also conducting a post-incident review to prevent similar issues in the future.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com

Starting at 22:10 UTC on July 30, 2024, Abnormal Security was made aware of a possible delay in remediation for Email Productivity (EPR / Graymail) due to an ongoing operational issue with our hosting provider AWS. Abnormal is continuing to assess and resolve any impact on additional services. Inbound Email Security is unaffected by the ongoing AWS issue.

Update:
This AWS outage is also impacting:
Account Takeover: Some customers may experience a delay in lateral phishing detection.
SIEM/SOAR Integrations: Some customers may experience increased time-out requests

Affected Services:
Email Productivity
Account Takeover
SIEM/SOAR Integrations

Severity Level: Major

Incident Start Time: July 30, 2024, 22:10 UTC

What We're Doing: The team continues to resolve the issue, and an update on the resolution status will be shared at the next planned update time.

Next Update: In 1 hour or less.

Questions? For any immediate concerns, please contact us at support@abnormalsecurity.com.

Starting at 22:10 UTC on July 30, 2024, Abnormal Security was made aware of a possible delay in remediation for Email Productivity (EPR / Graymail) due to an ongoing operational issue with our hosting provider AWS. Abnormal is continuing to assess and resolve any impact on additional services. Inbound Email Security is unaffected by the ongoing AWS issue.

Affected Services: Email Productivity

Severity Level: Major

Incident Start Time: July 30, 2024, 22:10 UTC

What We're Doing: The team continues to resolve the issue, and an update on the resolution status will be shared at the next planned update time.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.